Help Topics

About Us

Welcome! Thank you for choosing Wiredzone! Let's start this page by telling you who we are and how we started our business.

Wiredzone is a national reseller of high quality computer products and services. Our team of professionals has over 18 years of experience in the computer industry. We initiated our operations in 1998 by establishing trustworthy relationships with our customers and strategic business partnerships with the industry’s top computer manufacturers. During our first year, Wiredzone became the number one choice for custom built computers and name brand hardware for many consultants, resellers and integrator in the South Florida area. We expanded our product lines and services to help fulfill a lacking need in the market for affordable high quality computer hardware. In 1999 we launched our storefront web site that was an immediate success with a varied of features such as advanced product search, detail technical information, secure transactions and complete account history. With a commitment to better customer service, we added enhanced functionality such as the ability to save and retrieve shopping carts, online product return process and computer systems customization tools. At Wiredzone, our customers are number one priority. We listen to our customers very carefully because we understand they are the pillars of our business. Our ultimate goal is to tailor a solution that will meet their specific needs and help them achieve an excellent overall experience. We treat and respect every customer as much as we would like to be treated and respected as customers. We will continue to work hard and do our best to exceed our customers’ expectations. Our web site was designed to offer easy access to our products. Please follow the steps below to place your order.

Choosing the Products

Locate the item(s) you wish to buy by using any of the following methods:

  • Browse the category menu on the left (found on most pages).
  • Click on any product link on the front page.
  • Use Wiredzone's search feature. The easiest and fastest way to find anything in our store. The search box is located at the top left side of all pages. You can search products by name, model, manufacturer, keywords or Wiredzone's part number. After you locate the item you wish to order, you can click on the product link or picture for more details about the product, then you may click on "Add to Cart" button to add the product to your shopping cart.

Managing your Shopping Cart

To view your Shopping Cart, click on the Shopping Cart link at any time, located on the top menu bar of our web site. To modify the quantity you want to purchase, change the quantity number of products listed and click on the "update cart" button. Note: The default quantity for each item is 1. To remove an item from your Shopping Cart, change the quantity of that item to "0" and click on the "update cart" link or simply click on the remove button located next to each item listed.

Processing your Order

Once you have finalized your product selection, proceed to checkout by clicking the "Checkout" button, also located on the top menu bar of our web site (next to Shopping Cart). Next, if you have not yet logged in with your account username or email and password, you will be prompted to do so. If you do not have a Wiredzone account, you will need to create one. Click on Create Account on the top menu bar to. After you have logged in to your Wiredzone account, you will be asked to review your current information available to us. If a second address was specified at the time of registration for shipping purposes, you will be able to choose between either addresses to have the order shipped to. Next, you will need to select one of the delivery options. Next, you will be prompted with the payment information. If all information is correct, click on "Submit Order" button. After clicking on "Submit Order" button, you will be given an order number and the option to print your order. In addition, we will send a confirmation of your order via email.


Privacy and Security Policy

Wiredzone.com, Inc. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe program covers only information that is collected through this website.

All customer information gathered by Wiredzone on www.wiredzone.com is considered private, therefore, we use advanced encryption and firewall technology to ensure its protection from outside parties. Wiredzone will never sell, rent or share customer's information to third parties other than outlined in this policy.

Registration

In order to place orders with Wiredzone.com all customers need to complete a registration form. In this form you are requested to provide your contact information including name, address, telephone and email address. We use this information to complete the shipment of the order and to contact you via email or telephone if necessary.

Orders

When you place an order on our web site, you are required to submit certain personal and financial information such as credit card number. All this vital information is transmitted into our ordering system using SSL protocol, which does not allow others to read it during it's course. This information is used by Wiredzone with the sole purpose of billing you for goods and shipping of your order.

Tell a Friend

If you choose to use our referral service to tell a friend about our products, we will ask you to enter your friend's name and email address. We will send a one time email to your friend showing the product you requested. Wiredzone does not store this information that is used for the sole purpose of sending this one time email.

Quotes

If you wish to request a quote we collect your name, company name, email address and phone number. We use this information for the sole purpose of providing you a quote.

Communications from the Site

  • After you place an order with Wiredzone.com you will receive an Order Confirmation email.
  • You will also receive Order Status emails, updating you on your order process.
  • After your order is shipped you receive an email with shipment tracking information.
  • After about two weeks we will send you a final email asking you if you received the order on time and as expected and if you would like to leave us your feedback.
  • After you register you are automatically signed up to receive our Newsletter which is sent once or twice a month to make customers aware of any current promotions, specials, rebates, or new and upcoming products. You can unsubscribe from the Newsletter by clicking on the "unsubscribe" link on the bottom of every Newsletter.

Information Sharing and Disclosure

Aggregate Information (non-personally identifiable)

We share aggregated demographic information about our user base with our partners. This information does not identify individual users. We use IP addresses, browser type and time of day, to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. We do not link aggregate user data with personally identifiable information.

Personally identifiable information:

Wiredzone may share Personally Identifiable Information with Third Parties such as:

  • Agents
    We use an outside shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes. These third parties are prohibited from using your personally identifiable information for any other purpose.
  • Other Third Parties
    We may share your name and address with product Manufacturers or Distributors if your order needs to be shipped directly from them. These third parties are prohibited from using your personally identifiable information for any other purpose.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. We use session ID cookies on our website. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited. This privacy statement covers the use of cookies by Wiredzone.com only and does not cover the use of cookies by any advertisers.

   Third Party Cookies

The use of cookies by our tracking utility company is not covered by our privacy statement. We do not have access or control over these cookies. Our tracking utility company uses session ID cookies to analyze trends, to administer the site and to track users’ movements around the site.

Clear Gifs

Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Wiredzone.com,Inc. Please be aware that we, Wiredzone.com, Inc., are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.

Access to Personally Identifiable Information

If your personally identifiable information changes you may update your account by making the change on your Account Information page. If you no longer desire our service and want us to delete your account from our system, please email our Customer Support or call us at 888-343-1311.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order form, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you have any questions about security on our Web site, you can contact us.

Business Transitions

In the event Wiredzone.com, Inc. goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email or a prominent notice on our Web Site, within 30 days of any such change in ownership or control of your personal information.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

We reserve the right to disclose customer’s personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

We welcome your comments about this policy, so please contact us with your feedback.

This Privacy Policy was last Updated on June 20th, 2011.

Wiredzone.com, Inc.
2071 NW 112th Ave. #108
Doral, FL 33178
Ph. 888-343-1311



Warranty

If you wish to obtain warranty information for a product sold by Wiredzone.com, you may contact the manufacturer of the product directly. You may find the manufacturer's customer service phone number on the product's page.

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Terms and Conditions of Sale

PLEASE READ THIS SECTION CAREFULLY.

This Terms and Conditions of Sale confirms and constitutes the agreement between Wiredzone – Wiredzone.com Inc. ("Seller") and the customer ("Buyer") and governs the rights and obligation of the parties notwithstanding any prior course of dealing, custom or usage of sales, course of performance, prior invoice terms and conditions, purchase orders, contracts, and agreements. Seller and Buyer hereby agree to the following:

The use of this site or the placement of an electronic order or the submittal of purchase order (PO) or the delivery acceptance of any product shipped by Wiredzone.com indicates and constitutes your acceptance of these Terms and Conditions. These Terms and Conditions shall supercede any subsequent Terms or Conditions included in any purchase order (PO) submitted to Wiredzone, whether or not such Terms and Conditions are signed by Wiredzone. Any attempt to alter, amend, supplement or modify these Terms and Conditions by the customer will be considered a meterial alteration of this agreement and, therefore, are null and void. Wiredzone reserves the right to make changes to this website and these Terms and Conditions at any time without prior notice. Therefore, please check these Terms and Conditions carefully each time before you place an order with Wiredzone.com.

Wiredzone is committed to maintain the accuracy and availability of its system at all times. Except during scheduled maintenance periods. Wiredzone is not responsible for orders or requests not processed or accepted due to outage of the system. The sites linked from Wiredzone web site are not under Wiredzone control, and Wiredzone does not assume any responsibility or liability for any communications or materials available at such linked sites.

Wiredzone does not intend links on its web site to be referrals or endorsements of the linked entities, such links are provided for convenience only.

Other sites have their own privacy policies and data collection procedures. Please read each web site's privacy policy.

Copyright and Trademark Notice

The information, artwork, design, graphics, logos, images, slogans, sound, video, text and icons contained on Wiredzone web site are the sole property of Wiredzone.com, Inc. or their respected content provider and protected by Copyright laws.

You may use this web site with the purpose of shopping, placing orders and checking information pertaining to you only. You may not copy, modify, reproduce, republish, upload, transmit, post or distribute any of content from this web site without Wiredzone written approval and consent. You may print some parts when stated to do so for personal or educational usage only. The materials included on Wiredzone web site have been compiled by Wiredzone from a variety of sources, and are subject to change without notice.

Wiredzone is registered service mark of Wiredzone.com, Inc. All other trademarks or service marks are property of their respective owners. It is strictly prohibited the use of Wiredzone service mark by any third party without Wiredzone consent and approval.


Disclaimer of Warranty
The information or data made available at Wiredzone web site are provided "AS IS", without warranties of any kind. Buyer agrees that Wiredzone, its directors, officers, employees or other representatives shall have absolutely no liability in connection with the services including but not limited to, any liability for damage to buyers computer hardware, data, information, materials and business resulting from the Information or the lack of information available on Wiredzone web site. Wiredzone shall have no liability for:
  • Any loss or injury caused, in whole or in part, by its actions, omissions, or negligence, or for contingencies beyond its control, in procuring, compiling, or delivering the Information;
  • Any errors, omissions, or inaccuracies in the Information regardless of how caused, or delays or interruptions in delivery of the Information; or
  • Any decision made or action taken or not taken in reliance upon the Information furnished hereunder.
Wiredzone makes no warranty, representation or guarantee as to the content, sequence, accuracy, timeliness or completeness of the Information or that the Information may be relied upon for any reason.

Wiredzone makes no warranty, representation or guarantee that the information will be uninterrupted or error free or that any defects can be corrected. For purposes of this section, Wiredzone shall include divisions, subsidiaries, successors, parent companies, and their employees, partners' principals, agents and representatives, and any third party providers or sources of information or data.

Disclaimer and Limitation of Liability as to Products Sold

Except as expressly stated herein, Wiredzone makes no representations or warranties, either express or implied, of any kind with respect to products sold on Wiredzone web site. Wiredzone expressly disclaims any representations and warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose and no infringement.

This disclaimer includes any representations or warranties regarding year 2000 issues or compliance and Wiredzone makes no representation and assumes no liability regarding whether any product or service sold by Wiredzone is year 2000 complaint. Year 2000 representation may be available directly from the manufacturer or publisher of certain products. Under no circumstances shall Wiredzone be liable for any losses or damages whatsoever, whether in contract, tort or otherwise, from the use of, or reliance on, the Information, or from the use of the Internet generally. You agree that the sole and exclusive maximum liability to Wiredzone arising from any product sold on Wiredzone web site shall be the price of the product ordered. In no event shall Wiredzone, its directors, officers, employees and representatives be liable for special, indirect, consequential, or punitive damages related to product sold.


Typographical Errors
In the event of a typographical error resulting in incorrect product pricing information or error in pricing received from our suppliers, Wiredzone shall have the right to refuse or cancel any orders placed for the product with incorrect price.

Wiredzone shall have the right to refuse or cancel such order whether or not the order has been confirmed and payment received from customer. Wiredzone will credit customer's account pertaining the wrong priced product and such credit might be refunded to customer within 10 business days or used against other purchases.

Payment Information

Customer agrees to pay the full amount specified on the invoice. Payment for the products listed on the order is due upon shipment, except for custom configurations, which may require a deposit or payment in full when order is placed. All prices listed on Wiredzone web site are FOB Miami, FL and quoted in U.S. Dollars. International customer please read the International Orders section on the bottom of this page.

- Credit Cards:
Wiredzone accepts VISA, MasterCard, American Express and Discover cards issued in the U.S. and accepts American Express cards issued abroad. Wiredzone does not charge customer's credit card for a products until it is ready to ship unless product ordered is a special order for customer. Please provide the exact billing address and telephone number information as your credit card bank has on file for you. Incorrect billing information may cause delay in processing your order. To ship order to a different address other than the credit card billing address, customer must call the credit card company and add the shipping address. Please contact our Customer Service Department after you have added the shipping address.

- Bank Wire-Transfers:
Orders are released upon bank confirmation of wire transfer. Please allow 2 to 5 business days for the wire transfer to clear.
Call (888) 343-1311 for our bank information.

- Paypal:
To pay your order using Paypal, either use the Paypal Checkout feature on our website or go to Paypal website and send the payment to paypal@wiredzone.com. On the "Payment for" field enter your order number.
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Order Acceptance Policy
Our prices are updated at least once a day and these are the final prices at the time of purchase. We will not make price adjustments if an order has already been shipped. If an item is set with promotional price while the customer has an open order for that item, please send your price update request to our Sales or Customer Service department prior to shipment. Your receipt of any type of confirmation concerning an order placed at Wiredzone.com does not necessarily mean the acceptance of your order, nor does it constitute confirmation of our offer to sell. Wiredzone reserves the right at any time to accept or decline any order for any reason. All orders received for over $ 1,000.00 (Two thousand) U.S. Dollars must be approved by our credit department prior to shipment. The credit department may require additional information and verification before accepting any orders. Wiredzone reserves the right to limit the number of units available per order and per customer. Wiredzone reserves the right to cancel any order at it's own discretion.

International Orders
All international orders must be consolidated and shipped from our Miami, Florida warehouse. If a product in your order is located at a different warehouse then it will take between 1 to 5 business days for the product to arrive in Miami, depending on its location. If you wish to expedite this domestic shipping an additional fee will apply. Please contact us as soon as possible after placing your order, if this is your case. Wiredzone.com does not estimate or charge customer for custom duties and taxes. Our shipping rates do not include any custom duties and taxes. Customer is responsible for all custom duties and taxes.
International customer must provide additional documentation for payment verification. We require that a credit card authorization form be completed and faxed to us. The form can be found here and it must include:

  • Copy of the front and back of the credit card
  • Copy of a picture ID
  • Customer’s order number
  • Complete billing and shipping address
  • A handwritten signature
Without this infomartion an international payment can not be accepted.
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Returns Policy

25-DAY RETURNS

Most products sold by Wiredzone may be returned within 25 days from the invoice date. Invoices are issued on the day the order is shipped to customer. Products which may not be returned are listed under the NON-RETURNABLE PRODUCTS section.

  • All product returns must have a RMA (Returns Merchandise Authorization) number before it will be accepted by Wiredzone. Any returned product without an RMA number will NOT be accepted. It will be refused and/or returned to the customer at customer's expense.
  • Customer must request the RMA number within 25 days from the invoice date. After 25 days customer must contact the manufacturer or warranty provider directly for warranty services.
  • RMA numbers are valid for 10 days only, meaning the returning product must be shipped by customer and received by Wiredzone within 10 days. RMA numbers will not be extended or re-issued. If a product is received with an expired RMA number, the product will be shipped back to customer at customer’s expense.
  • Customer is responsible for the shipping cost of all returned products.

RETURN FOR REPAIR OR REPLACEMENT

  • Products not purchased from Wiredzone will be refused and returned back to customer at customer’s expense.
  • Products with a tempered, damaged, altered, missing or otherwise unreadable serial number will be refused and returned back to customer at customer’s expense.
  • Please make sure to include a description of the problem with your RMA, otherwise the same product may return back to you if it passes our testing.
  • If returned product is tested to be working and free from defect a $50 handling fee will be charged to customer’s account.
  • A defective product may be replaced by the manufacturer with a new or refurbished unit.
  • Products will be replaced by the same model only. Customer may not replace defective model with a different model. In case a defective product is no longer available due to discontinuance by the manufacturer, Wiredzone reserves the right to replace it with an equivalent product of equal value.
  • Repairs or replacements may take from few days up to 1 month, depending on the manufacturer.
  • Physical damage voids manufacturer’s warranty, therefore any returned product with physical damage will not be accepted and it will return back to customer at customer’s expense.
  • Re-stocking fee does not apply to returns for repair or replacement.
  • Customer is responsible for shipping costs associated with returning any product back to Wiredzone for repair or replacement.
  • Wiredzone will pay the Ground service shipping cost when shipping a replacement back to customer. However, if customer requires expedited shipping service, then customer must pay the cost of express shipping for the replacement.
  • Customer may request and receive a “cross-ship” replacement, for such, the replacement unit will be a new product and it must be paid by customer before it ships. The amount charged will be refunded upon receipt of the defective unit by Wiredzone. We may expedite and ship the replacement via express service, please note additional shipping charge will apply. “Cross-ship” must be approved by our RMA department.
  • Wiredzone is not responsible for personal data or product(s) left in returned product(s).
  • Wiredzone will not accept for replacement any product which the mail-in rebate form was submitted.
  • Wiredzone is not responsible for lost or damaged packages. We recoWiredzone is not responsible for lost or damaged packages. We recommend customers to ship their return(s) with insurance and tracking number(s)

RETURN FOR CREDIT OR REFUND

  • A 15% re-stocking fee applies to all returns for refund or credit when the original payment method was not an American Express card.*
  • An 18% re-stocking fee applies to all refunds on an American Express card.*
  • *If the return is the result of a Wiredzone error, there will be no re-stocking fee.
  • Opened products or products showing signs of use will not be accepted back for refund, only store credit. Product must still be in resalable condition for a store credit to be issued.
  • The refund or store credit will be denied for any product received by Wiredzone not is a resalable condition.
  • A DOA (Dead-On-Arrival) product may be returned for store credit or repair/replacement only, not for refund. Otherwise a 15-18% re-stocking fee will apply.
  • Returned products that are missing accessories including but not limited to, manuals, CD, cables, registration form, original packing, documentation, warranty card, UPC code and all other items originally included with the product will not be accepted for credit and will be returned back to customer at customer’s expense.
  • Shipping costs are non-refundable.
  • The Ground service shipping cost will be deducted from any refund or credit amount given for returns of products which were shipped under our FREE SHIPPING promotion.
  • The refund will be issued back to the original payment method for the order. Please allow 2-3 weeks for a refund to be processed and show on your account.
  • Custom configurations or systems are non-refundable and non-creditable.
  • Special order products are non-refundable and non-creditable.

NON-RETURNABLE PRODUCTS

Due to manufacturer’s policies some products are non-returnable to Wiredzone and you should return any defective product directly to the manufacturer, including all products from the following categories:

o MEDIAS - CD,CDR/RW,DVD-RAM/RW,FLOPPY/ZIP DISKS,BACK-UP TAPE.
o PRINTER SUPPLIES/CONSUMABLE - TONERS, CARTRIDGES, RIBBONS, PAPERS.
o PROJECTOR ACCESSORIES - REPLACEMENT LAMPS, LENS.
o CAMERA ACCESSORIES - FLASH ADAPTORS, BATTERIES, LENS.
o MONITOR ACCESSORIES - FILTERS.
o SOFTWARE - ALL
o NOTEBOOKS - ALL
o TVs - ALL

RETURNED PRODUCT NOT IN RESALABLE CONDITION

Any product returned to Wiredzone not in resalable condition will be returned to customer at customer’s expense. If a product cannot be deemed resalable and is sent back to the customer and customer refuses a returned product shipment, or returns the product a second time without Wiredzone’s prior authorization, the customer agrees to relinquish all rights and title to and waives all claims against Wiredzone for credit charges related to such product(s).

REPAIR SERVICE BEYOND MANUFACTURER WARRANTY

In the event customer voids the warranty of the product for any reason or in the event the warranty has expired and customer needs repair service, customer may submit a request for repair to Wiredzone. If the product is repairable we will prepare an estimate and email customer for approval. A repair fee will apply.

Wiredzone offers extended manufacturer warranty on most server products; please see the product page for details.

ADDRESS CORRECTION

In the event customer enters the shipping address incorrectly or misspells it in our system and a shipping address correction is required, then customer agrees to the $10 address correction charged by FedEx or UPS.

LARGE QUANTITY ORDERS

We are always happy to receive large orders. However please note that all orders for quantity of 10 or more of any product on the same invoice are automatically non-refundable. So please make sure the product meets your requirements before submitting your order.

PRICE PROTECTION

Our website is updated frequently with new products and price information. Stock availability and price change constantly throughout the day. At the time of ordering, customer agrees to the listed price. Wiredzone will not adjust the price of a product or refund any difference after the order has shipped. However if customer notifies Wiredzone of any price change prior to shipment we will be happy to adjust the price for customer.

INCOMPLETE OR INCORRECT SHIPMENTS

Wiredzone strives to ship all orders complete and as accurate as possible. However should customer receive shipment with any missing accessory or component of a product or should the received product be not as advertised, customer must submit a claim for correction online within 48hrs of receiving the shipment. Failure to do so will result in the forfeiture of any possible remedy from Wiredzone.

DEAD PIXEL POLICY

The standard pixel policy is the same among all major LCD monitor and notebook manufacturers. A monitor or notebook must meet the criteria of having at least 8 dead pixels before it can be submitted for repair or replacement. An abnormal pixel is defined by the dot(s) on the screen that appears with distinctive color, such as red, black, white, blue or green.

UNAUTHORIZED RETURNS

An order cannot be cancelled while in-transit to customer. Shipments that are refused without prior authorization from Wiredzone, or that are returned to us because of incomplete or invalid address, are subject to restocking fee plus non-deliverable shipping and handling fees.

DAMAGED SHIPMENT

When the shipping carrier (FedEx or UPS) arrives at customer’s location for delivery of the shipment, customer must inspect the content immediately and refuse shipment at any sign of physical damage.

PRODUCT INCOMPATIBILITY

Wiredzone is not responsible for product incompatibility. Please make sure to research the product(s) before placing your order or contact the manufacturer for assistance.

INTERNATIONAL CUSTOMERS

We welcome international customers. International customers are responsible for all shipping costs from customer’s location to Wiredzone and from Wiredzone to customer’s location. Wiredzone will do everything possible to help international customers minimize the cost of a replacement including complying with specific documentation that helps minimize custom duties and taxes. However Wiredzone will not be responsible for any costs including VAT or customs duties and taxes.


How to Cancel an Order

You can only cancel orders that have not yet been shipped. Please check your order status before contacting us. To cancel an order please call us at 1888-343-1311 or send an email to our Customer Service Department.

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Combining Orders

You can only combine orders that have not yet been shipped. Please check your order status before contacting us. Please call us at 1888-343-1311 or send an email to our Customer Service Department with your request.

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International Orders

Wiredzone welcomes international customers !

Please read carefully before placing your order :

All international orders must be consolidated and shipped from our Miami, Florida warehouse. If a product in your order is located at a different warehouse then it will take between 1 to 5 business days for the product to arrive in Miami, depending on its location. If you wish to expedite this domestic shipping an additional fee will apply. Please contact us as soon as possible after placing your order, if this is your case.

We accept Visa, Master Card, Amex and Wire Transfer as payment methods. International customer must provide additional documentation for payment verification. We require that a credit card authorization form be completed and faxed to us. The form can be found here and it must include:

  • Copy of the front and back of the credit card
  • Copy of a picture ID
  • Customer’s order number
  • Complete billing and shipping address
  • A handwritten signature
Without this infomartion an international payment can not be accepted.

Wiredzone.com does not estimate or charge customer for custom duties and taxes. Our shipping rates do not include any custom duties and taxes. Customer is responsible for all custom duties and taxes.

>> HABLAMOS ESPAÑOL
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ESPAÑOL

Wiredzone da la bienvenida a los clientes internacionales!

Por favor, lea cuidadosamente antes de realizar su pedido:

Todos los pedidos internacionales deben ser consolidados y enviados desde nuestros almacenes de Doral, Florida. Si un producto en su solicitud se encuentra en un almacén diferente entonces tomará entre 1 a 5 días hábiles para que el producto llegue en Doral, en función de su ubicación. Si se desea agilizar el tráfico nacional, un cargo adicional se aplicará. Póngase en contacto con nosotros lo antes posible después de realizar su pedido, si este es su caso.

Aceptamos Visa, Master Card, Amex y Transferencia bancaria como forma de pago. Clientes internacionales deben presentar documentación adicional para la verificación de pago. Exigimos que se completó un formulario de autorización de tarjeta de crédito y enviado por fax a nosotros. El formulario se puede encontrar aquí y debe incluir:

  • Copia del frente y reverso de la tarjeta de crédito
  • Copia de una identificación con fotografía
  • El número de orden del Cliente
  • De facturación completo y dirección de envío
  • Una firma manuscrita
  • Sin esta infomartion un pago internacional no puede ser aceptada.

Nuestras tarifas de envío no incluyen los derechos de aduana y los impuestos. El cliente es responsable de todos los derechos de aduana y los impuestos aduaneros.



PORTUGUÊS

Wiredzone aceita clientes internacionais!

Por favor, leia cuidadosamente antes de colocar seu pedido:

Todos os pedidos internacionais devem ser consolidados e enviados de nosso armazém localizado em Doral no estado da Flórida. Se um produto em seu pedido está localizado em um armazém diferente, então vai demorar entre 1 a 5 dias úteis para o produto chegar em Doral, dependendo de sua localização. Se o cliente quiser acelerar este transporte doméstico uma taxa adicional será aplicada. Entre em contato conosco o mais rapidamente possível após a sua encomenda, se este for o seu caso.

Aceitamos Visa, Master Card, Amex e Transferência Bancária como métodos de pagamento. Clientes internacionais devem apresentar documentação adicional para a verificação do pagamento. Exigimos que um formulário de autorização de cartão de crédito seja preenchido e enviado por fax para nós. O formulário pode ser encontrado aqui e deve incluir:

  • Cópia da frente e do verso do cartão de crédito
  • Cópia da identidade
  • O número de sua ordem
  • Endereço que está cadastrado no cartão e endereço de entrega, caso seja diferente.
  • Uma assinatura feita à mão.

Sem estas informações seu pagamento pode não ser aceito.

Wiredzone.com não faz estimativas de quanto sai os impostos de importação. Nossas taxas de envio não incluem quaisquer direitos aduaneiros ou impostos. O cliente é responsável por todos as taxas e impostos de importação que devem ser pagos direto a empresa encarregada de fazer a entrega da mercadoria, na hora da entrega.

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Sales Tax

Wiredzone charges sales tax on orders shipping to Florida, California and Massachusetts. If you are a tax exempt company or organization please fax your tax exempt certificate to (305)640-9993. We will update our system and remove the sales tax from your order.

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How to Return

Before submitting your request to return a product please make sure your return complies with our Returns Policy . To initiate the return process you must contact our RMA department using our online contact form and request RMA #. Once we receive the request we will process it and email you the instructions for shipping the product back to Wiredzone. Please note it may take up to 72 hours for your request to be processed and the RMA email to be sent.

You must use a sturdy shippable box to pack the returning product, please DO NOT use the product’s original box as the shipping box. Failed to comply may result in a damaged product and it will not be accepted by Wiredzone.

Also please wait for the RMA email and DO NOT ship the product to the address it came from, we may request it to be shipped to a different location. Shipping to an address other than the address on the RMA email will delay your return process. Wiredzone recommends that customers ship via a reputable carrier such as FedEx or UPS, with insurance and tracking. Customers are responsible for the returning product until it reaches our receiving department.

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Copy of Invoice

We send an email to the email address on your account with a copy of your invoice after the order is shipped. If you have confirmation that your order shipped and you did not receive the email with an invoice you can click on Order Status link on the top of every page. On this page you can find and print a copy of the invoice.

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Change and Forgot Password

To change your password please click on My Account link on top of every page. Enter your old and new passwords, click the submit button. The change will take effect immediately.
If you forgot your password please go to the Login page and follow the directions for Forgot Password.

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Order Tracking

After we receive your order we try to keep you informed on every step of the order process via email. If you did not receive any order status email you can track your order online by clicking on the link Order Status at the top of every page.

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Change your Email Address

If you wish to change the email address in your account please call our customer service department at 1-888-343-1311.

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Change and Add Addresses

You can change or add addresses to your account by going to My Account page.

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Shipping Rates

Wiredzone.com can ship everywhere in the United States, Caribbean, Latin America, Europe and Asia. We work with UPS, Fedex and the United States Postal Service. Our shipping costs are, most of the time, calculated based on the product's weight and destination address. For large items, the dimension will also affect the rate.

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Free Shipping

  • Products showing the Free Shipping Icon are eligible for free Ground shipping.
  • Wiredzone reserves the right to choose the carrier used in these shipments.
  • If your order contains one or more ineligible items, you'll be charged shipping for these items only.
  • Orders must be placed online and shipped to a single location.
  • At this time the Free Shipping promotion applies to the continental US only. Hawaii, Alaska, Puerto Rico and Iternational orders do not qualify for this promotion.
  • This Free Shipping promotion is for a limited time only and Wiredzone reserves the right to discontinue or change it at any time without prior notice.

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Shipping Restrictions

Due to carrier restrictions Wiredzone does not ship to PO Boxes.
We are also currently not shipping to APO addresses.

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Availability

To get the products to you as quickly as possible, most orders placed with Wiredzone are shipped directly from distributors' warehouses located throughout United States or directly by the manufacturer of the product. As a result, no one can get your orders to you as fast as we can!


These are the availability status you will see on our website:
  • In Stock - Product is in stock and it will ship within 24 hours. Wiredzone will do it's best to ship the order on the same day if it's placed before 4:00pm EST. You will be notified via email.
  • BTO- Ships within 48 hrs - These are BTO (Built To Order) systems. They usually ship within 48 hrs.
  • Special Order - This product will be shipped directly from the manufacturer (Drop-Ship).
  • No Stock - Most products usually ship within one week. This means that currently the product is not in our stock, however we act fast to prioritize ordering the product so we can ship your order as soon as possible.

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Delivery Estimates

Wiredzone tries it's best to ship all orders placed by 4:00pm EST on the same day. Some items require 24 to 48 hrs to ship, this will be stated on the item's information page.
Delivery time is based on selected shipping method plus processing time.

  • UPS Ground, FedEx Ground and Free Shipping could take from 1 to 7 business days to be delivered.
  • UPS and FedEx 2-Day Shipping will be delivered within 2 business days before the end of the 2nd day.
  • FedEx 3-Day Express Saver will be delivered within 3 business days before the end of the 3rd day.
  • UPS Next Day Air Saver and FedEx Standard Overnight will be delivered the next business day between 3:00 and 4:30pm.
  • UPS Next Day Air and FedEx Priority Overnight will be delivered the next business day by 10:30am to most US addresses; by noon, 4:30 pm, or 5:00 pm in remote areas.
  • UPS Next Day Air and FedEx Priority Overnight + Saturday Delivery by noon on Saturdays on most areas. Please contact us if you need to upgrade your shipping to Saturday Delivery.

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Regional Warehouses

Wiredzone ships from warehouses in California, Oregon, Nevada, Texas, Tennessee, Illinois, Indiana, Pennsylvania, Virginia, New Jersey, Georgia and Florida. We will ship from the closest warehouse to you based on product availability.

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Shipment Tracking

You can obtain the tracking number for your order on the Order Status page or in the shipping confirmation email we sent you. If you need to contact the carrier, you will find contact information below.

UPS



FeDex

USPS

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How to Reach Us: Helpful Links: Navigation:
Email: Contact Us Page
Toll Free #: 888-343-1311
Local #: +(305)640-0300

Main Office:
9831 NW 58th St. Suite#134
Doral, Fl 33178
Why Buy From Us?
International Customers
Terms and Conditions
Privacy Policy
Returns

Order Status
Your Account
Help

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