Wiredzone accepts international orders! Please read carefully the FAQ below for more information.
How much is shipping cost?
You can calculate international shipping costs online. Place your items in the shopping cart and enter your shipping address information to get an estimate.
The Incoterms is always FOB. This means that we are responsible for the products while they are in transit to your freight forwarder or while the goods are in the United States. Once we ship or handle the products to the carrier, the responsability and risks are passed to the buyer. If we use our FedEx or UPS account to ship your order we will help you resolve any issues that arise, but the responsability is not ours anymore.
How long it will take to ship my order?
If the products are in stock we can ship them to you within 1 to 5 business days. If your order includes server assembly and testing it will take aproximately 7-10 business days to ship.
Some international orders must be consolidated and shipped from our Miami, Florida warehouse. If a product in your order is located at a different warehouse then it will take between 1 to 5 business days for the product to arrive in Miami, depending on its location. If you wish to expedite this process please contact us as soon as possible after placing your order.
How long it will take my order to arrive after it is shipped?
This will depend on two factors, the shipping method you chose and the time your country customs takes to process and release the shipment.
How can I pay for my order?
We accept international credit cards, bank wire transfer and PayPal.
To pay with a credit card you will need to fill out a credit card form and send us a copy of the card holder's ID and credit card. After we receive the order and the documents we will analyze them and decide if we will accept the credit card payment or not.
To pay with PayPal, make sure your account is verified and your shipping address confirmed. If not, your payment will be returned.
Wire transfer is the fastest and our preferred method of payment from international customers. This payment method guarantees we will process and ship your order as fast as possible. After selecting this payment method online you will receive our bank information via email.
If you are shipping to a different address than the billing address we can only accept wire transfer. If your order is over $5,000 we will only accept wire transfer.
Who pays for customs duties and taxes?
Wiredzone.com does not estimate or charge for customs duties and taxes. Customer is responsible for paying all customs duties and taxes.
What if I need a RMA?
If for any reason you need to return a product for repair or replacement please contact us to request an RMA (Return Merchandise Authorization) number, we will send you information on how and where to return the product. All international shipping, customs duties and taxes involved in the return process is the responsibility of the customer. Wiredzone does not pay for return shipping.
If you still have questions please contact us.