Return Policy | Wiredzone
0
RETURNS POLICY

ELIGIBILITY

All returns must be shipped back within twenty-five (25) days of the purchase date.

All returns must have a return merchandise authorization number (RMA). Any returned product without an RMA number will NOT be accepted. It will be refused or returned to you at your own expense.

All returned items must be in new and unused condition, with all original labels, manuals, documentation, and accessories.

RETURN PROCESS

You can request the RMA online, going to the order information page. After your return request is approved, we will send you an e-mail with instructions on how and where to return the products.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to ship your return. We are not responsible for lost or damaged packages during transit.

REFUNDS AND STORE CREDIT

Once your return has been received and the condition of the item has been inspected, we will initiate your refund. Please note that depending on your credit card issuer, it may take 1–2 billing cycles for the refund to appear on your statement. You will receive an email notification once your return has been processed.

Refunds are not issued via bank wire transfers. If your original payment was made using a wire transfer, a store credit will be issued instead.

Returned items must be unopened and in new condition. Products that show signs of use, or those with tampered, damaged, altered, missing, or unreadable serial numbers, are not eligible for a refund or store credit.


All refunds are subject to a 15% restocking fee.

Additionally, shipping fees up to $100 may be deducted from your refund or store credit amount.

Note: Once confirmed, orders for assembled servers cannot be canceled, even if they have not yet shipped. Deposits are non-refundable. 

EXCEPTIONS TO REFUNDS AND STORE CREDIT

THE FOLLOWING ITEMS CANNOT BE RETURNED FOR REFUND OR STORE CREDIT: 

  • CPU PROCESSORS

  • CUSTOM CONFIGURED SERVERS

  • BAREBONES

  • SERVER CHASSIS

  • GRAPHICS CARDS (GPU)

  • SOFTWARE AND LICENSES

  • SPECIAL ORDER ITEMS

REPLACEMENTS

Defective or DOA products may only be replaced by another of the same manufacturer model number. In case a product is no longer available due to discontinuance by the manufacturer, we reserve the right to replace it with an equivalent product of equal value.

Some manufacturers offer “cross-ship” replacement. In these cases, because we ship a new product before receiving the defective one back, we need to request a credit card authorization for the total price of the product before shipping it out from the manufacturer. The credit card authorization will become a charge if we do not receive the defective merchandise within ten (10) business days. Cross-ship must be approved by the RMA department.

Repairs or replacements may take from a few days up to 1 month, depending on the manufacturer.

WRONG SHIPPING ADDRESS IS PROVIDED

If the customer provides us with the incorrect Shipping Address, then customer must make arrangements to receive the shipment at that location, or the shipment will be returned to us for re-shipment. This will delay the delivery and a re-shipment fee will be charged. Due to restrictions in the carrier's shipping policy we can't make address changes while the shipment is in-transit. 

Please make sure the Shipping Address is correct before submitting your order.

Please Note

  • A 15% re-stocking fee applies to all returns for refund.

  • A manufacturer may replace a defective product with a refurbished unit if a new one is not available.

  • Up to $100 in shipping fees may be charged for returns for refund or store credit.

  • Physical damage voids manufacturer’s warranty, therefore any returned product with physical damage will not be accepted for return.

  • We are not responsible for personal data, accessories, or components left inside or installed on a returned product.

WE ARE ON YOUR SIDE

With all that said, we always try our best to help you. Your satisfaction is fundamental to us. So be assured we are on your side. We need to have a strict returns policy for our protection, but we listen to every reasonable request. We will always try to minimize your return costs whenever possible. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

  • 888-343-1311
  • rma@wiredzone.com