RETURN POLICY
All returns must be shipped back within twenty-five (25) days of the purchase date.
All returns must have a return merchandise authorization number (RMA). Any returned product without an RMA number will NOT be accepted. It will be refused or returned to you at your own expense.
All returned items must be in new and unused condition, with all original labels, manuals, documentation, and accessories.
RETURN PROCESS
You can request the RMA online, going to the order information page. After your return request is approved, we will send you an e-mail with instructions on how and where to return the products.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to ship your return. We are not responsible for lost or damaged packages during transit.
REFUNDS AND STORE CREDIT
After receiving your return and inspecting the condition of your item, we will process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by e-mail when the return is processed.
We do not process refunds via bank wire transfer; if this was the original payment method used, a store credit will be issued.
Opened products or products showing signs of use will not be accepted back for refund or store credit. Products with tampered, damaged, altered, missing, or otherwise unreadable serial numbers will not be taken back.
A 15% re-stocking fee applies to ALL returns for refund or store credit.
Up to $100 in shipping fees may be charged for refund or store credit returns.
EXCEPTIONS
THE FOLLOWING ITEMS CANNOT BE RETURNED FOR REFUND OR STORE CREDIT:
CPU PROCESSORS
CUSTOM SERVER SYSTEMS
BAREBONES
SERVER CHASSIS
GRAPHICS CARDS (GPU)
SOFTWARE AND LICENSES
SPECIAL ORDER ITEMS
REPLACEMENTS
Defective or DOA products may only be replaced by another of the same manufacturer model number. In case a product is no longer available due to discontinuance by the manufacturer, we reserve the right to replace it with an equivalent product of equal value.
Some manufacturers offer “cross-ship” replacement. In these cases, because we ship a new product before receiving the defective one back, we need to request a credit card authorization for the total price of the product before shipping it out from the manufacturer. The credit card authorization will become a charge if we do not receive the defective merchandise within ten (10) business days. Cross-ship must be approved by the RMA department.
Repairs or replacements may take from a few days up to 1 month, depending on the manufacturer.
Please Note
A 15% re-stocking fee applies to all returns for refund.
A manufacturer may replace a defective product with a refurbished unit if a new one is not available.
Up to $100 in shipping fees may be charged for returns for refund or store credit.
Physical damage voids manufacturer’s warranty, therefore any returned product with physical damage will not be accepted for return.
We are not responsible for personal data, accessories, or components left inside or installed on a returned product.
WE ARE ON YOUR SIDE
With all that said, we always try our best to help you. Your satisfaction is fundamental to us. So be assured we are on your side. We need to have a strict returns policy for our protection, but we listen to every reasonable request. We will always try to minimize your return costs whenever possible.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
- 888-343-1311
- rma@wiredzone.com