ELIGIBILITY
All returns must be requested within twenty (20) days of the invoice date.
All returns must include a return merchandise authorization (RMA) number. Any returned product without an RMA number will NOT be accepted. It will be refused, discarded, or returned to the sender at their own expense.
All returned items must be in new and unused condition, with all original labels, manuals, documentation, and accessories.
RETURN PROCESS
You can request an RMA online by visiting the order information page. After your return request is approved, we will send you an email with instructions on how and where to return the products.
Please note, you will be responsible for all return shipping charges. We strongly recommend using a trackable shipping method to return your item. We are not responsible for lost or damaged packages during transit.
REFUNDS AND STORE CREDIT
Once your return has been received and inspected, we will initiate your refund. Please note that, depending on your credit card issuer, it may take 1–2 billing cycles for the refund to appear on your statement. You will receive an email notification once your return has been processed.
Refunds are not issued via bank wire transfers. If your original payment was made via wire transfer, a store credit will be issued.
Returned items must be unopened and in new condition. Products that show signs of use, or those with tampered, damaged, altered, missing, or unreadable serial numbers, are not eligible for a refund or store credit.
All refunds are subject to a minimum restocking fee of 18%.
Shipping costs are non-refundable.
Note: Once confirmed, orders for assembled servers cannot be canceled, even if they have not yet shipped. Deposits are non-refundable.
EXCEPTIONS TO REFUNDS AND STORE CREDIT
ALL PRODUCTS FROM THE FOLLOWING CATEGORIES ARE FINAL SALE:
CPU PROCESSORS
CUSTOM CONFIGURED SERVERS
BAREBONES
SERVER CHASSIS
GRAPHICS CARDS (GPU)
SOFTWARE AND LICENSES
SPECIAL ORDER ITEMS
REPLACEMENTS
Defective or DOA products may only be replaced by another of the same manufacturer model number. If a product is no longer available due to discontinuation by the manufacturer, we reserve the right to replace it with an equivalent product of equal value.
Some manufacturers offer “cross-ship” replacement. In these cases, because we ship a new product before receiving the defective one back, we need to request a credit card authorization for the total price of the product before shipping it out from the manufacturer. The credit card authorization will be charged if we do not receive the defective merchandise within ten (10) business days. The RMA department must approve cross-ship.
Repairs or replacements may take from a few days to months, depending on the manufacturer.
WRONG SHIPPING ADDRESS
If the customer provides an incorrect shipping address, they must arrange to receive the shipment at that location; otherwise, the shipment will be returned to us for reshipping. This will cause a delay in delivery, and a reshipping fee will be charged. Due to restrictions in the carrier's shipping policy, we may not be able to update the address once the shipment is in transit.
Please make sure the Shipping Address is correct before submitting your order.
Please Note
A minimum restocking fee of 18% applies to all returns for credit or refund.
The manufacturer may replace a defective product with a refurbished unit if a new one is not available.
Shipping fees are non-refundable.
Physical damage voids the manufacturer’s warranty; therefore, any returned product with physical damage will not be accepted.
We are not responsible for personal data, accessories, or components left inside or installed on a returned product.
WE CARE
With all that said, we always strive to do our best to help you. Your satisfaction is fundamental to us. Please be assured that we are on your side. We will always try to minimize your return costs whenever possible.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
- 888-343-1311
- rma@wiredzone.com